Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in the elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• led and advised at least 2 case workers on a complex case, including
  • providing direction, support, recommendations, and advice
  • promoting best practice
  • monitoring case progress

Elements and Performance Criteria

1. Develop and promote practice standards

1.1 Develop standards of practice and promote them to workers
1.2 Identify strategies for continuous improvement that relate to case management practice and integrate them into work systems
1.3 Implement appropriate training and development strategies to maintain currency with accepted best practices and relevant legislation
1.4 Work collaboratively with workers to develop individual reflective and ethical practice strategies

2. Support and lead colleagues in case management practice

2.1 Provide support, practice advice, and direction consistent with organization service and professional standards
2.2 Challenge and support worker to ensure casework plans and actions are up-to-date, evidence-based, and in line with organizational procedures and legislative requirements
2.3 Implement strategies to provide workers with access to casework consultation with other workers to maximize their effectiveness
2.4 Implement strategies to provide workers with access to, and consultation with, culturally specific workers
2.5 Access and apply specialist practice knowledge in the workplace and provide supervision to workers around the achievement of casework objectives
2.6 Advise worker on the full range of legislative provisions relevant to case management, and worker and organization responsibilities

3. Provide practice advice on complex cases

3.1 Analyse and assess case management plans and provide feedback and advice in relation to options for implementation and further development
3.2 Advise workers on organization processes to collect information from key stakeholders that contributes to continuous improvement
3.3 Update workers on changes to legislation, policy, and organisation procedures
3.4 Routinely monitor progress on case plans and recommend changes, as required, to improve outcomes and quality of service delivery
3.5 Implement stakeholder consultation strategies for specialist information and options for future action
3.6 Escalate and refer client issues beyond role in accordance with organization requirements

4. Reflect and improve on your own supervision provision

4.1 Evaluate own supervision in consultation with peers and senior colleagues
4.2 Identify areas for improvement and opportunities for development
4.3 Escalate and refer supervision issues beyond role in accordance with organization and role requirements

Manage Conflict Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

• use of suitable facilities, equipment, and resources, including individualized case plans
• modeling of industry operating conditions, including:
• scenarios that reflect standard operating conditions and contingencies
• links to other local service agencies or organizations
• interactions with caseworkers

Students complete the subject “CHCCSM006 Provide case management supervision” through our “Online Training Portal” while evidence of practical experience will be applied in the context of the local church

The portal provides the student with an interactive and comprehensive learning and training section.  Various assignments are presented which are designed to teach and develop and determine competency in the units. Detailed instructions and access are provided to students by VIC as they enter the unit.

An overview of the training portal can be accessed through these videos.

Logging into the LMS

An overview of your resource

Completing assessments