Interpersonal Communication and Conflict Management

Course Description

Organizational communication is a powerful tool of construction or destruction. In this course learners discover Biblical principles of interpersonal communication and conflict management in human relationships. The course gives attention to communication models, self-concept, non-verbal messages, stress, and other strategies that assist Christian leaders in developing interpersonal communication skills. In addition, the
course focuses on the nature of conflict, how to identify common styles of conflict management, and how to manage conflict acceptably and productively.

Course Objectives

Upon completion of this course:

1. You should understand the nature of communication and how it works in both interpersonal and organizational context.
2. You should improve your listening skills with respect to both superiors and subordinates.
3. You should be able to describe and explain self-concept and how it relates to various aspects of the communication process.
4. You should be able to implement effective communication in such leadership functions as recruitment, training and supervision.
5. You should have a clearer understanding of the nature of conflict.
6. You should have a better understanding of the biblical teaching on conflict and its management.
7. You should be able to identify common styles individuals employ in managing conflict.
8. You should be able to recognize and utilize acceptable conflict management strategies.

Course Texts

1. Required Reading

1. Griffin, Em. Making Friends (And Making Them Count). Downers Grove, IL: InterVarsity Press, 1987.
2. Sande, Ken. The Peace Maker—A Biblical Guide to Resolving Personal Conflict. 3rd edition (revised and updated). Grand Rapids: Baker Book House, 2004.

2. Collateral Reading

Two additional books from the Bibliography, one dealing with communication and one with conflict management, should be read. A two-page review should be sufficient for each of the books you choose to read (500-600 words for each review). Provide an evaluation of your reading, not just a report of the facts.